Terms of Service

By creating an account or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service. We may update these Terms from time to time; material changes will be notified to you by email or in-app at least 14 days before they take effect. Continued use after that date constitutes acceptance.

rsme.ai is an AI-assisted resume tailoring service that helps you organise work experience and generate tailored bullet points and other resume content for job applications using third-party AI models.

The Service is provided on a subscription basis. We do not offer a free plan. A subscription is required to access the Service beyond any initial trial or onboarding flow we may make available from time to time.

• You must be at least 16 years old to use the Service.
• You must provide accurate registration information and keep it up to date.
• You are responsible for all activity under your account and for keeping your credentials secure.
• You must notify us promptly at security@rsme.ai if you suspect unauthorised access.
• One account per person. You may not share, sell, transfer, or sublicense your account.
• You may only use the Service for lawful purposes consistent with these Terms.

You retain ownership of all content you enter into the Service, including work experience descriptions, bullet points, job descriptions, and exported resumes (“Your Content”).

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, and display Your Content solely for the purpose of operating and providing the Service to you. This licence ends when you delete the content or your account, subject to backup retention periods in our Privacy Policy.

You represent and warrant that:

• You own or have the necessary rights to all content you submit
• Your content is accurate and not misleading about your qualifications or experience
• Your content does not infringe any third party's rights (including copyright in job descriptions you paste)
• You have any necessary permissions to include third-party information (such as recruiter or referee details)

We do not pre-screen Your Content but reserve the right to remove content that violates these Terms or applicable law.

The Service uses Anthropic’s Claude API to generate suggested resume content. You acknowledge that:

• AI output is generated probabilistically and may contain errors, fabrications, or generic phrasing
• The same or similar output may be generated for other users with similar inputs — output is not exclusive to you
• You are solely responsible for reviewing, editing, and verifying any AI-generated content before submitting it to employers
• You must not use the Service to fabricate qualifications, experience, credentials, or employment history that you do not actually have

Misrepresentation of qualifications in job applications may carry legal consequences for which you alone are responsible.

You agree not to:

• Use the Service to generate resume content for third parties as a commercial service without our written permission
• Attempt to reverse-engineer, decompile, or extract the source code of the Service
• Scrape, crawl, or use automated means to access the Service beyond standard browser interaction
• Circumvent token limits, rate limits, or authentication mechanisms
• Use the Service to generate content that is illegal, defamatory, harassing, discriminatory, or infringing
• Impersonate another person or misrepresent your affiliation with any person or entity
• Use the Service to create deliberately false or misleading resumes
• Attempt to extract, replicate, or compete with our prompts, models, or AI configuration
• Use the Service to develop a competing product
• Interfere with or disrupt the Service or its infrastructure
• Use the Service in any way that violates applicable laws or regulations

We may suspend or terminate accounts that breach this section, with or without notice depending on severity.

The Service, including its software, design, user interface, prompts, brand, and documentation, is owned by us or our licensors and protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose during your active subscription. No other rights are granted.

The Service relies on third parties including Anthropic (AI), Firebase / Google Cloud (auth and storage), Vercel (hosting), and Stripe (billing). Their availability and terms are outside our control. We are not liable for failures, outages, or actions of third-party providers, though we will work in good faith to maintain reliable integrations.

We aim for high availability but do not guarantee uninterrupted, error-free, or secure access. We may:

• Perform scheduled maintenance (we'll give reasonable notice where practical)
• Modify, add, or remove features at any time
• Discontinue the Service entirely on at least 60 days' notice, in which case we will provide a pro-rata refund of any prepaid fees covering the period after discontinuation

Nothing in these Terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law (ACL) or other rights that cannot lawfully be excluded. Our Service comes with guarantees that cannot be excluded under the ACL, including guarantees that services will be provided with due care and skill and be reasonably fit for purpose.

To the extent permitted by law, our liability for breach of a non-excludable consumer guarantee is limited (at our option) to resupplying the Service or refunding the fees paid for the Service in the relevant billing period.

Except as required by law (including the ACL), the Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Service will meet your requirements, be uninterrupted, or be free of errors or harmful components.

To the fullest extent permitted by law, and subject to section 12:

• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost opportunities, lost employment, lost data, or reputational harm, arising from your use of the Service
• Our total aggregate liability to you for any claim arising from or related to the Service is limited to the greater of (a) the fees you paid us in the 12 months preceding the claim, or (b) AUD $100

You agree to indemnify and hold us harmless from any claims, losses, or expenses (including reasonable legal fees) arising from (a) your breach of these Terms, (b) your misuse of the Service, (c) Your Content, or (d) your violation of any law or third-party right.

These Terms are governed by the laws of New South Wales, Australia. The courts of New South Wales have exclusive jurisdiction over any dispute, subject to any mandatory consumer protection laws applicable in your jurisdiction.

Before commencing legal proceedings, both parties agree to attempt to resolve disputes in good faith by contacting the other party in writing and allowing 30 days for resolution.

• Entire agreement: These Terms and the Privacy Policy constitute the entire agreement between you and us regarding the Service.
• Severability: If any provision is held unenforceable, the rest of the Terms remain in effect.
• No waiver: Failure to enforce a provision is not a waiver of our right to do so later.
• Assignment: You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets, with notice to you.
• Notices: We may notify you via email or in-app. You may notify us at legal@rsme.ai.

Questions about these Terms: legal@rsme.ai or rsme.ai/contact.